UnitedHealthcare Provider Portal resources (2024)

Health care professionals get help with the UnitedHealthcare Provider Portal including login, registration, and training. Save time and learn about our provider portal tools today.

Health care professionals like you can access patient- and practice-specific information 24/7 within the UnitedHealthcare Provider Portal. You can complete tasks online, get updates on claims, reconsiderations and appeals, submit prior authorization requests and check eligibility — all at no cost without calling.

UnitedHealthcare Provider Portal resources (1)

Are you a member looking for health plan or provider information?

Sign in to myuhc.com.

UnitedHealthcare Provider Portal resources (2)

How do I log in to the portal?

Click the blue Sign In button at the top right of this page.

Plan ahead: New sign-in options coming soon.

UnitedHealthcare Provider Portal resources (3)

How do I register for the portal?

Health care professionals and support staff can register for portal access or view our Access and New Registration guide for step-by-step instructions.

UnitedHealthcare Provider Portal resources (4)

See what’s new

We’re always looking to make the UnitedHealthcare Provider Portal work better for you. Continuous portal enhancements help you work faster, easier and smarter. See the latest portal enhancements and check back frequently for updates.

See enhancements See what’s new

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UnitedHealthcare Provider Portal resources (5)

Verify member eligibility and confirm benefits

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Use the Eligibility feature to:

  • View care plans
  • Review benefit information (copays, coinsurance, deductible amounts)
  • Check referral requirements
  • Get a digital copy of member ID cards

Learn more in our Eligibility and Benefits Interactive Guide

UnitedHealthcare Provider Portal resources (6)

Estimate and manage claims and payments

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Use Claims & Payments to:

  • Get an estimate using Claim Estimator to help pre-determine patient benefits, allowable service bundling and claim financials
  • Submit, look up and take action on claims online
  • Search, view and/or print provider remittance advice (PRA) documents
  • Find contracted rates within Fee Schedule Lookup

Learn more by viewing the following resources:

UnitedHealthcare Provider Portal resources (7)

Check prior authorizations

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Use the Prior Authorization and Notification tool to:

  • Check prior authorization requirements
  • Submit new medical prior authorizations and inpatient admission notifications
  • Check the status of a request
  • Make request updates (e.g., uploading required clinical documentation)

For a general overview, please review thequick start guide.

For detailed instructions, please review thePrior Authorization and Notification interactive guide.

UnitedHealthcare Provider Portal resources (8)

Verify, submit and search referral requests

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Use the Referrals tool to:

  • Find referral requirements
  • Submit referral requests
  • See the status of referral requests

Learn more in our Referrals Interactive User Guide.

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Manage prescriptions

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Use PreCheck MyScript®to:

  • Check current prescription coverage and price in real time
  • Get information on lower-cost prescription alternatives
  • See which prescriptions need prior authorization, or are non-covered or non-preferred
  • Run a pharmacy trial claim (made easier because it’s integrated directly with your EMR)

Learn more in one of the following resources:

UnitedHealthcare Provider Portal resources (10)

Manage your preferences

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Use Communication Preferences to make updates to:

  • Document Delivery Settings (who receives which Document Library emails)
  • Provider News Notifications
  • TrackIt Notifications

Learn more in our Profile & Settings Overview guide.

UnitedHealthcare Provider Portal resources (11)

Verify, update and attest to provider demographic data

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Use My Practice Profile to:

  • View, verify and attest to your demographic information
  • Make changes to current information

Learn more in our My Practice Profile interactive guide.

UnitedHealthcare Provider Portal resources (12)

View your workflow at a glance and take action

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Use TrackIt to tackle a variety of tasks, such as:

  • View activity on all record types (e.g., prior authorizations, referrals, Smart Edits, reconsiderations and appeals)
  • Add information to a claim
  • Find and access documents
  • Set email preferences and use filters to view your own work and monitor your team’s work

Learn more about TrackIt.

UnitedHealthcare Provider Portal resources (13)

Access letters, reports and UHC Insights

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Use Document Library to:

  • View and print your documents
  • Assign, manage and comment on documents using Teams View
  • Download provider remittance advice (PRAs) for up to 24 months
  • Search any 90-day period, for up to 2 years, using Advanced Search
  • Manage multiple documents at one time through Bulk Action

Learn more in our Document Library Quick Start Guideor in ourDocument Library and Document Library Teams View interactive guides.

Use UHC Insights to:

  • Consolidate data from multiple sources
  • Review, analyze and act on data all in one place

Use Report Center (formerly UnitedHealthcare Reports) to:

  • Search all providers in the tax ID number (TIN)
    • Use suggestive search to start typing in the dropdown to narrow results
  • Search by TIN only for PCP Panel Reports
  • Enjoy auto-selected info, such as:
    • Corporate TIN owner when there’s only one TIN
    • Physician TIN auto selected when corporate TIN is selected
  • Filter reports by product, type or health plan
  • See data more easily with full-screen option
  • View up to 60–70 reports without scrolling

UnitedHealthcare Provider Portal resources (14)

Get help with the credentialing and contracting process

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Use Onboard Pro to:

  • Submit requests for participation with the UnitedHealthcare network
  • Add new health care professionals to your tax ID number (TIN) and group contract

Learn more:

UnitedHealthcare Provider Portal resources (15)

Want to learn more about our tools at your own pace?

Our training and education page organizes tools by task, so you can learn to use our portal tools when it fits in your schedule.

Chat and self-service options

UnitedHealthcare Provider Portal resources (16)

Questions? Chat with us.

Health care professionals can get real time answers to questions about a wide range of topics including:

  • Claims
  • Eligibility and prior authorization
  • Credentialing and onboarding
  • Technical support

Connect with us 24/7. To get started, sign in to the portal with your One Healthcare ID. Then, select the chat icon at the bottom-right corner of the page.

Chat now Questions? Chat with us.

UnitedHealthcare Provider Portal resources (17)

Check out these other resources that make it easier to work with UnitedHealthcare.

  • Payment tools
  • Clinical tools
  • Documents and Reporting

Sign in Check out these other resources that make it easier to work with UnitedHealthcare.

UnitedHealthcare Provider Portal resources (2024)

FAQs

What is the disadvantage of UnitedHealthcare? ›

Special needs plans can get pricey: While lower-priced plans are available, UnitedHealthcare also offers the highest-priced special needs plan (SNP) in 2024, so it's worth keeping an eye on the cost for plans that fit your needs.

What is the timely filing limit for UHC reconsideration? ›

You have a limited amount of time to appeal a coverage decision. You'll need to submit your appeal: within 60 days of the date the unfavorable determination was issued or. within 60 days from the date of the denial of reimbursem*nt request.

What can you buy with your OTC card from UnitedHealthcare? ›

Over-the-Counter (OTC) Catalog / Debit Card
  • Hundreds of brand name products at no additional cost.
  • Vitamins, toothpaste, ibuprofen, cough drops and more.
  • Easy online ordering on our website, by phone or mail, or an in-store* experience at participating retail locations.

Does UnitedHealthcare offer a flex card? ›

A UHC flex card is a benefit that comes with certain UnitedHealthcare Medicare Advantage plans. If your plan includes this benefit, you'll receive a prepaid Visa debit card that you can use to pay for dental, vision, or hearing services and products.

Is there a class action lawsuit against UnitedHealthcare? ›

INVESTOR ALERT: DiCello Levitt LLP Announces Shareholder Class Action Against UnitedHealth Group Inc. (NYSE: UNH); Investors with Losses Encouraged to Seek Counsel. SAN DIEGO, May 24, 2024 (GLOBE NEWSWIRE) -- A class action lawsuit has been filed on behalf of purchasers or acquirers of UnitedHealth Group Inc.

Does UnitedHealthcare deny a lot of claims? ›

UnitedHealth has caught the eyes of attorneys across the nation for its bleak reputation. UnitedHealthcare has a background abundance of unjustified claim denials to those it ensures.

How to get United Healthcare to approve Wegovy? ›

Your healthcare provider can initiate a prior authorization process. This involves submitting detailed information about your health condition and the necessity of Wegovy for your treatment. Prior authorization can be a persuasive tool in getting coverage.

How to appeal a denied prior authorization for UnitedHealthcare? ›

Use the form below or in the member handbook to file an appeal. We must have your written permission if your provider, family member or authorized representative will be filing an appeal on your behalf. UnitedHealthcare will resolve an appeal and provide written notice of the resolution within 30 calendar days.

Does UHC accept paper claims? ›

Submit your claim by mail

After you print and complete the Medical Claims Submission form, mail it with the claim details and receipts to the address on your health plan ID card.

Is toilet paper covered by an OTC card? ›

OTC items are not eligible if they are normally used for general health, are not used to treat a medical condition (e.g. lotion, shampoo (except for products used to treat dandruff), toilet paper, lip balm) or are cosmetic in nature (e.g. teeth whitening products, wrinkle reducers).

How much OTC does UnitedHealthcare give per month? ›

You can also order by phone at 1-888-628-2770 (TTY: 711) Monday to Friday, from 9 AM to 8 PM local time or online at https://www.cvs.com/benefits. You order from a list of approved items, and it will be sent to your address. How much is my OTC benefit? You have $25 per month.

Can I buy laundry detergent with my OTC card? ›

Use your $25 a month to get items like baby wipes, allergy products, pain relief medicine and more. You can also get everyday items like laundry detergent, soap and toothbrushes.

What is the $2800 flex card? ›

If you've been watching some TV or scrolling through social media channels, you may have seen some enticing posts about “Medicare flex cards” with over $2,800 to use towards groceries, clothes, gas…or anything. Does this sound too good to be true? Well it is. This is a scam.

Is there really a $900 grocery benefit for Medicare recipients? ›

Original Medicare does not offer any kind of assistance when it comes to groceries. However, some Medicare Advantage plans do provide a grocery benefit to their enrollees. Yet, even though the benefit is offered, it is not common for the benefit amount to be as high at $900.

Can you withdraw money off your UnitedHealthcare card? ›

Pay by phone, online or in person. Your personal identification number (PIN) for your card arrives separately in the mail. With your PIN you can use your card to withdraw funds at any ATM that displays the MasterCard brand name.

Does UnitedHealthcare have a good reputation? ›

What's good about UnitedHealthcare? Members generally like their health insurance plans. UnitedHealthcare has 4.6 out of five stars for member experience, according to a HealthCare.gov survey that asked people to rank their medical care, doctors and ability to get appointments.

What is the controversy with UnitedHealthcare? ›

All of the lawsuits claim that Change failed to safeguard patients' personal information, putting them at risk of identity theft and privacy violations. Some also allege that patients have been unable to fill prescriptions because their insurance claims cannot be processed, putting their health at risk.

Is UnitedHealthcare a good network? ›

United Health is one of the largest carriers in the nation (if not the largest). They offer a full range of options generally when they participate in a market. United has a strong PPO network in most of its markets. California is no exception.

Why are people leaving Medicare Advantage plans? ›

Most individuals that dislike a Medicare Advantage plan usually have had a bad experience with in-network providers, plan authorizations for medical care, or having to wait a long time to have an appointment scheduled. Some of these concerns can be attributed to the healthcare provider.

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