The map below depicts the most recent cities in the United States where Dominion Energy users have reported problems and outages. If you are experiencing problems with Dominion Energy, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Dominion Energy users affected:
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Dominion Energy is a North American power and energy company that supplies electricity in parts of Virginia, North Carolina, and South Carolina and supplies natural gas to parts of Utah, Idaho and Wyoming, West Virginia, Ohio, Pennsylvania, North Carolina, South Carolina, and Georgia. Dominion also has generation facilities in Indiana, Illinois, Connecticut, and Rhode Island.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Washington, D.C., DC | 87 |
| Richmond, VA | 63 |
| Charlotte, NC | 28 |
| Virginia Beach, VA | 25 |
| Roanoke, VA | 23 |
| Norfolk, VA | 22 |
| Philadelphia, PA | 19 |
| Ashburn, VA | 15 |
| Chesapeake, VA | 15 |
| Arlington, VA | 14 |
| Alexandria, VA | 13 |
| Baltimore, MD | 11 |
| Newport News, VA | 11 |
| Fairfax, VA | 10 |
| Oklahoma City, OK | 9 |
| Charlottesville, VA | 8 |
| Birmingham, AL | 8 |
| Williamsburg, VA | 8 |
| Hyattsville, MD | 7 |
| Hampton, VA | 7 |
| Fredericksburg, VA | 6 |
| Atlanta, GA | 5 |
| Reston, VA | 5 |
| New Castle, DE | 5 |
| Lynchburg, VA | 5 |
| Glen Allen, VA | 5 |
| Henrico County, VA | 5 |
| Miami, FL | 4 |
| Leesburg, VA | 4 |
| Falls Church, VA | 4 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Dominion Energy Issues Reports
Latest outage, problems and issue reports in social media:
Jennifer Coleman (@jenniferclmn) reported Very disappointing customer service from @DominionEnergy Their billing system is doubling the payment amout due for this month.I had to wait on hold for over an hour to find out that my account was NOT past due.Very disappointing service.#Thursday#NBAPlayoffs@Morning_Joe
- khuckie (@khuckie) reported
@DominionEnergy After phone calls over the past two days, someone answered the phone who actually helped and said they'd be out today to look at the situation. Really don't think it should take three days to find someone to care about oil leaking though.
- Melanie bynoe (@MelanieNycqt25) reported
@DominionEnergy Your system is still broken. I have been trying to get access to my account for weeks. I logged on and finally saw my account but not your system doesn’t have an account in my name anymore and I’m locked out online. WTH.
- Chazz (@nvckorn) reported
@DominionEnergy Typical Domino’s sub-standard lack of customer service. I haven’t been able to access my account in more than a week.
- Kimberly, the Dissertating Informaticist (@DataKimist) reported
@DominionEnergy Some info about when transferred service orders for April 10th will be fulfilled in Northern VA would be very helpful.We're going on 2 days in a new home with no power that was ordered last week.
- Tim Wright (@TimWright___) reported
@DominionEnergy @ann_nyakwar Man yalls customer service is fu***** horrible…been trying to access my account for a week. No call back nothing. Automated service tells you wait time is 37 minutes then Hangs up on you….so waiting isn’t even a fu***** option. They don’t ask for a callback # this is ridiculous
- Carmen B 🦋🖋 (@MsShutterbugg) reported
@DominionEnergy How long is this expected to last?The splash banner saying your website Is under maintenance is gone, but I still can’t log on and it’s stressing me out that I can’t pay my bill by website or phone.
- Sarah (@sarahsoccer91) reported
@DominionEnergy power supposed to be turned on yesterday and no one came. called yesterday evening and said they couldn’t help me and i needed to call back at 8am. called and now no one is helping us resolve the situation and we are out of power until TBD?!
- M Long (@MNLOPQRS) reported
@DominionEnergy I am trying to “re-register” my office accounts and it’s not working. It is impossible to reach a human today and I left the call back # at office 2 hours ago and said would call by now - no call yet. What is going on?! I have people waiting on this Re-reg!!!
- Whitney (@MsWZ) reported
@janoldenburg @DominionEnergy Yep. No consequences for folks during the outage but it’s certainly worrying. Hope it’s resolved soon. For them more than for me!
- Kimberly, the Dissertating Informaticist (@DataKimist) reported
@DominionEnergy When can people with service orders for yesterday expect to have service cut on in northern Virginia?
- michael simms (@the_mikey_mik3) reported
@DominionEnergy guess you hate your business customers? No online portal works now.
- Kimberly, the Dissertating Informaticist (@DataKimist) reported
@DominionEnergy transfered service ordered for today and no power.Any info on when this will be resolved?
- Jamba Jews (@JambaJews1) reported
@DominionEnergy You all are ruining my life. I set up a date to start service at a new apartment that I am slowly moving into. It was supposed to be done April 10. It is April 12 and not done. Stop ruining my life
- John Strike (@jstrike3) reported
@DominionEnergy It's not a zip code thing. It's a service fee thing. It went from less than $2 to $15.
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